USB FX2 CY7C68013 SURPRISE REMOVAL

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genuineli
Level 1
Level 1
First reply posted First question asked Welcome!

Hi,

We use CY7C68013 in a data capture card, CY7C68013  connect to a FPGA.  When we use FPGA send a RESET# (active low about 5ms)signal, sometimes the software transfer failed. And we use USBTrace, Dectect SURPRISE REMOVAL. how can we fix it? Thank you!

The USBTrace detect as below.

 

genuineli_1-1653544869693.png

 

 

genuineli_0-1653544843207.png

 

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1 Solution
MallikaK_22
Moderator
Moderator
Moderator
50 likes received 750 replies posted 250 solutions authored

Hi,

Kindly provide details of your application;

>> Are you using the latest version 1.2.3.20 of the CyUSB3 driver?

>> OS version?

>> Is the issue seen in a single PC or multiple PCs?

>> Which firmware and data transfer interface are you using?

>> Which FPGA are you using?

Regards,

Mallika

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3 Replies
MallikaK_22
Moderator
Moderator
Moderator
50 likes received 750 replies posted 250 solutions authored

Hi,

Kindly provide details of your application;

>> Are you using the latest version 1.2.3.20 of the CyUSB3 driver?

>> OS version?

>> Is the issue seen in a single PC or multiple PCs?

>> Which firmware and data transfer interface are you using?

>> Which FPGA are you using?

Regards,

Mallika

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Yes

Win7 64bits and win10 64bits and linux(use usblib to drve CY7C68013)

In multiple PC

FX2, and Bluk transfer, use slave fifo to FPGA

xilinx K7 325T

The usb device info is as follow:

genuineli_0-1653558828368.png

genuineli_1-1653558863741.png

genuineli_2-1653558879642.png

 

 

 

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MallikaK_22
Moderator
Moderator
Moderator
50 likes received 750 replies posted 250 solutions authored

Hi,

Are you using your registered VID and PID?

Which driver is the device bound to in Windows?

Please share screenshots of driver details.

Regards,

Mallika

 

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