Cysmart OTA involuntary interrupt

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Hunt_yang
Level 2
Level 2
Distributor - Future(GC)
First like received 10 replies posted 10 questions asked

你好,想咨询一下关于使用cysmart OTA失败的问题。

我在使用cysmart进行OTA的时候失败了,使用的是SamsungS8手机进行升级的,

.cyacd升级文件导入后,就卡在进度条的界面,过一段时间就自动断开了。尝试过清除安卓系统蓝牙配对信息和重新安装Cysmart APP,手机重启之后升级还是失败。

我在另一台SamsungS8进行OTA升级是可以成功的,附件是OTA失败的 log记录文档。

我想知道进行OTA失败可能的原因,以及如何改进。

感谢。

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Owen_Zhang123
Moderator
Moderator
Moderator
5 questions asked 500 solutions authored 250 sign-ins

从你发的log信息里没有看到错误信息。请问两台手机的Android版本一样吗?把两台手机的log一起发上来对比下看看能否找到问题。

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Hunt_yang
Level 2
Level 2
Distributor - Future(GC)
First like received 10 replies posted 10 questions asked

Hi Owen,

我附上了我的全部log信息,两个是APP失败和成功的log、三个是MCU升级打印的信息。

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请问你的cysmart app是什么版本的?

请参考下面的thread看是否有帮助:Cysmart OTA firmware update not working with galaxy S7 edge

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Hunt_yang
Level 2
Level 2
Distributor - Future(GC)
First like received 10 replies posted 10 questions asked

Hi Owen,

1.2.0.156

但这个问题好像并不是版本问题?我在平板上依然可以升级成功,只有三星S8不能升级。

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Hunt_yang
Level 2
Level 2
Distributor - Future(GC)
First like received 10 replies posted 10 questions asked

请问有解决方案了吗?或者我需要注意什么?

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如果使用Cypress提供的OTA demo进行升级,会失败吗?

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