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Bluetooth SDK

CoreyW_81
Employee

I get the error that Client Control is damaged and cannot be opened.  This is with MTB 1.1 / SDK 1.4 on a Mac laptop. 

Is there a known issue?

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1 Solution
DheerajPK_41
Moderator
Moderator

Hi NiMo_4318461

Our software team's opinion is to follow below workarounds, because it can be a security issue also. Could you please try below workaround.

Please try "#4: Use xattr on the App Throwing the Damaged Error" in the first link below. Mostly this will solve the issue.

  1. How to Fix App “is damaged and can’t be opened. You should move it to the Trash” Error on Mac   (#4: Use xattr on the App Throwing the Damaged Error)
  2. https://www.santoshsrinivas.com/disable-gatekeeper-in-macos-sierra/
  3. What does it mean if a Mac installer says it "is damaged and can't be opened"?

Please let me know if it works.

Thanks,

-Dheeraj

View solution in original post

7 Replies
DheerajPK_41
Moderator
Moderator

Hi CoreyW_81

I check it in my Mac laptop and it works fine for me. Could you please update your mac OS and try it?

Also please copy the error log or screenshot if possible.

Download the BT-SDK from ModusToolbox BT SDK 1.4

Thanks,

-Dheeraj

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NiMo_4318461
New Contributor

Hello Dheeraj,

I have this issue on my machine. I have made sure I have the last MacOS as well as the latest BT SDK1.4.

I have also tried opening it directly from Finder by control clicking and selecting open and the same issue still appears.

Thanks for you help!

Regards,

Nick

Screen Shot 2019-08-09 at 8.41.50 AM (3).png

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DheerajPK_41
Moderator
Moderator

Hi,

There is no known issue reported and when I checked the client control it works perfectly on both from finder as well as MTB IDE. Are you still facing the issue?

I would suggest you to delete/remove all depended files related to modus+BTSDK1.4 and reinstall it and then try again. It can be system related issue also.

Thanks,

-Dheeraj

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NiMo_4318461
New Contributor

Hi Dheeraj,

I am still seeing the issue on my end. I have reinstalled before when 1.4 was released, but I will try again and see if that makes a difference. If I open the Windows app it works fine on both Windows 7 and 10. The issue only appears on my Mac.

Regards,

Nick

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DheerajPK_41
Moderator
Moderator

Hi Nick,

Could you please try to open the attached ClientControl?

Thanks,

-Dheeraj

0 Likes
NiMo_4318461
New Contributor

Hi Dheeraj,

Unfortunately that download has the same issue where is says that ClientControl is damaged.

Here is what I am running:

MacOS 10.14.6

Macbook Pro 15" 2017

16GB Ram

0 Likes
DheerajPK_41
Moderator
Moderator

Hi NiMo_4318461

Our software team's opinion is to follow below workarounds, because it can be a security issue also. Could you please try below workaround.

Please try "#4: Use xattr on the App Throwing the Damaged Error" in the first link below. Mostly this will solve the issue.

  1. How to Fix App “is damaged and can’t be opened. You should move it to the Trash” Error on Mac   (#4: Use xattr on the App Throwing the Damaged Error)
  2. https://www.santoshsrinivas.com/disable-gatekeeper-in-macos-sierra/
  3. What does it mean if a Mac installer says it "is damaged and can't be opened"?

Please let me know if it works.

Thanks,

-Dheeraj

View solution in original post