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Wi-Fi Combo

KeZh_3904336
New Contributor

Hi

why it only showed “”WICED Filters OFF“” in WICED Platform when i installed it?

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1 Solution
PriyaM_16
Moderator
Moderator

Kindly use File> switch workspace > Other and browse to the SDK location in your PC.

View solution in original post

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15 Replies
MichaelF_56
Moderator
Moderator

Within the .zip file posted here to the community, there are 2 files: installer and a .eml file.

Download both to a folder on your hard drive and install (they MUST both physically reside in the same folder).

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KeZh_3904336
New Contributor

Yes.But no use, issue still exist.

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KeZh_3904336
New Contributor

I would try Many times. but still only show “WICED Filters OFF”.

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MichaelF_56
Moderator
Moderator

This is an extremely common issue.

Uninstall and make sure you download version 6.2.1 from here: WICED Studio Wi-Fi/Combo Docs & Downloads

Create a folder off the root called /WICED

Take the two files in the zip you downloaded off the community, place them in the /WICED folder

Go to the /WICED folder directly via MyComputer/ThisPC

Double click the installer.

If this does not work, please upload the install log to this post (there are other posts here which disclose where the log file is located); attachments can be added by putting the interface here into "Advanced Editor" mode (bottom right corner).

The applications team will then review the install log and make recommendations.

Adding the applications team anpm grsr gyan riya rroy shjl wwfe

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garc_3476631
New Contributor II

Hello mifo,

Thanks for your reply ...

Uninstalling now ....... 

W10 laptop ......

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KeZh_3904336
New Contributor

Hi mifo

Still error.the log size has 3M, can you try with you WIN10 PC,here is my PC info:

java.version                  == 1.8.0 (Java 1)

java.vm.name                  == Java HotSpot(TM) Client VM

java.vm.vendor                == Oracle Corporation

java.vm.version               == 25.0-b70

java.vm.specification.name    == Java Virtual Machine Specification

java.vm.specification.vendor  == Oracle Corporation

java.vm.specification.version == 1.8

java.specification.name       == Java Platform API Specification

java.specification.vendor     == Oracle Corporation

java.specification.version    == 1.8

java.vendor                   == Oracle Corporation

java.vendor.url               == http://java.oracle.com/

java.class.version            == 52.0

java.library.path             == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows\resource\jre\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\app1\product\11.2.0\client_1\bin;c:\app\product\11.2.0\client_1\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Users\ken_zhang\AppData\Local\Microsoft\WindowsApps;.

java.compiler                 == null

java.home                     == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows\resource\jre

java.io.tmpdir                == C:\Users\KEN_ZH~1\AppData\Local\Temp\

os.name                       == Microsoft Windows 10 專業版

os.arch                       == x86

os.version                    == 10.0.17134

path.separator                == ;

file.separator                == \

file.encoding                 == MS950

user.name                     == ken_zhang

user.home                     == C:\Users\ken_zhang

user.dir                      == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows

user.language                 == en

user.region                   == null

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PriyaM_16
Moderator
Moderator

Kindly use File> switch workspace > Other and browse to the SDK location in your PC.

View solution in original post

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KeZh_3904336
New Contributor

Hi mifo

By the way, i can't creat /WICED folder under MyComputer/ThisPC, i created folder as "C:\WICED”,and install wiced.

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MichaelF_56
Moderator
Moderator

Mistake on my part "\" vs "/"

The applications team will take over from here as this is an unusual problem.

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KeZh_3904336
New Contributor

Hi Mifo

who can help me?

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MichaelF_56
Moderator
Moderator

Adding the applications team anpm grsr gyan riya rroy shjl wwfe

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PriyaM_16
Moderator
Moderator

Have you deleted all the related files from your AppData folder also? For me it is at C:\Users\riya\AppData\Local\WICED-Studio-6.1

These files are sometimes not deleted during uninstallation. Please make sure the files are deleted. For installation, kindly follow the steps mentioned by mifo​ regarding creating a directory under C and keeping both installer and config.eml file in the same directory.

KeZh_3904336
New Contributor

Hi Riya

Following your advice, but still no use.

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KeZh_3904336
New Contributor

Hi Riya

Would you please tell me who can handle this issue at ShangHai Cypress Office? I'll check it with him.Many Thanks.

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MichaelF_56
Moderator
Moderator

I've reached out to the Regional Marketing team in your region.

miwejohn-liu

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