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USB superspeed peripherals Forum Discussions

AnYa_2483746
Level 3
Level 3
First like received

Hello,

When i started with my computer it had EZ USB ver 1.3.3 and Windows 7. I then migrated to Win 10 and kept using ver 1.3.3. Now i just tried upgrading to ver 1.3.4 and this error came up.

Cypress Install Error.PNG

I tried a clean uninstall and it appears nothing helps it. Every time i run the installation exe for 1.3.4 it gives me the above error when it tries to run the ARM GCC installer. I even found the ARM GCC.exe in the Updates folder and tried to run Repair there and this same issue shows up.

Do you have any idea how to get past this and actually install the EZ USB FX3 SDK?

0 Likes
1 Solution

Hi Andriy,

Please try to delete all the registers which have the key word "cypress" after you the clean uninstalling from control center.

You could search all the related registers using register workshop at the link below.

Download Products | www.torchsoft.com

BaiduShurufa_2018-7-3_14-46-30.png

The another useful tool is called Uninstall tool which could make clean uninstalling well. Please download and try this software.

https://www.crystalidea.com/uninstall-tool/download

That's the tool I am using now.

View solution in original post

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3 Replies
YangyangC_06
Employee
Employee
50 likes received 25 likes received 10 likes received

Hi Andriy,

How did you implement a clean uninstalling?

Is it through FX3 SDK landing page : http://www.cypress.com/documentation/software-and-drivers/ez-usb-fx3-software-development-kit or using Cypress Update Manager?

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First i tried doing an update directly from the Update Manager. That failed. Then i went to program files, tried to do a clean uninstall and that failed as well. Then i tried just installing 1.3.4 that i got from the site you mention hoping it would fix the broken uninstall and it didnt seem to be able to go past the above screenshot.  Thats where im at now. Program file says nothing is installed but when i try to install 1.3.4 it stops at the GCC step and throws the error.

0 Likes

Hi Andriy,

Please try to delete all the registers which have the key word "cypress" after you the clean uninstalling from control center.

You could search all the related registers using register workshop at the link below.

Download Products | www.torchsoft.com

BaiduShurufa_2018-7-3_14-46-30.png

The another useful tool is called Uninstall tool which could make clean uninstalling well. Please download and try this software.

https://www.crystalidea.com/uninstall-tool/download

That's the tool I am using now.

0 Likes