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USB superspeed peripherals Forum Discussions

LarryLi-cn
Level 1
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10 replies posted 5 replies posted 5 sign-ins

'DOWNLOAD - USBSerialSDKSetup.exe' link failed 

can't open and download.

https://www.infineon.com/cms/cn/product/universal-serial-bus-usb-power-delivery-controller/periphera...

 

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1 Solution
Ajeethkumar
Moderator
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Hi LarryLi-cn,

The Download will fail as the requested file is locked for the Non-Infineon account users. Please login to your Infineon account and try downloading the same.

 

Thanks,

Ajeeth

View solution in original post

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18 Replies
Ajeethkumar
Moderator
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250 sign-ins 50 solutions authored 10 likes received

Hi LarryLi-cn,

The Download will fail as the requested file is locked for the Non-Infineon account users. Please login to your Infineon account and try downloading the same.

 

Thanks,

Ajeeth

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LarryLi-cn
Level 1
Level 1
10 replies posted 5 replies posted 5 sign-ins

Thank you for your reply. But I really have login with this account.

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LarryLi-cn
Level 1
Level 1
10 replies posted 5 replies posted 5 sign-ins

I download the html file and double click to open it with chrome. It shows 404 error as the screenshot. Could you please just share the SDK&usb-serial configuration utility install file to my email? (larry.li@nvent.com)

2021-12-30_112617.png2021-12-30_112647.png

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Ajeethkumar
Moderator
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Hi,

I have attached the requested file here.

Thanks,

Ajeeth

Thanks! I have installed this successfully!

But I can't find any devices from the usb-serial configuration utility when I plug the CYBT-343026-EVAL EVM. 

Is it because the driver occured some problems? Attach my computer screenshots:

LarryLicn_0-1640842421649.png

 

LarryLicn_1-1640842464626.png

 

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Ajeethkumar
Moderator
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Hi,

Can you share the Device status in the device manager?

 

Regards,

Ajeeth

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Sure: 2021-12-30_134633.png

 

I can communicate with the BLE module on the CYNT-343026-EVAL board through the COM11. 

But I can't find any devices on the usb-serial configuration utility. 

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Ajeethkumar
Moderator
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Hi,

Please install the driver using the setup available here "C:\Program Files (x86)\Cypress\USB-Serial SDK\driver" after installation of USBSerialSDKSetup.

For more details, refer to the user guides available here "C:\Program Files (x86)\Cypress\USB-Serial SDK\documentation".

Thanks,

Ajeeth

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I installed it but it is still doesn't work. 

So I uninstall it and try install it again. 

Unfortunately, my COM port driver also gone.....

Now, I also can't communicate with the EVB....

The devices manager window show as below: 

LarryLicn_0-1640850021081.png

2021-12-30_154044.png

 

I really need your help now~

Thanks!

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When I try to manual install it, it shows: Can't find suitable driver software: 

2021-12-30_154601.png2021-12-30_154449.png

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Update: 

I install COM port driver successfully again through the windows update!

But usb-serial configuration utility's driver still can't use~

LarryLicn_0-1640850891700.png

 

 

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Hi,

Can you double click on "USB-Serial Dual Channel" device and share me the screen shot of device status in General tab?

Similar to Below image:

Ajeethkumar_0-1640851073352.png

 

Thanks,

Ajeeth

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Sure: 

LarryLicn_0-1640851204010.pngLarryLicn_1-1640851227930.pngLarryLicn_2-1640851249523.pngLarryLicn_3-1640851267110.png

 

BTW: Can you read Chinese?

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Hi LarryLi-cn,

Thanks for sharing the screenshots. I'm Using OCR for translation!!

The Vendor driver is not installed in your machine.

Please follow the below steps to update the driver manually:

1. Click on "Update driver" for the device "USB-Serial Dual Channel"

2. On the next screen, click on "Browse my computers for drivers"

3. Then, choose "Let me pick from a list of available drivers on my computer"

4. Click on "Have disk"

5. Choose the "cyusb3.inf" from the path "C:\Program Files (x86)\Cypress\USB-Serial SDK\Cypress USB-Serial Driver\DriverBinary\Vendor_Driver\bin" according to your windows platform

6. Click next to install the driver. Now the Device will be loaded with this driver and available to use.

Alternatively, you can look the Manual Installation section on page 30 in Cypress USB-Serial Driver Installation Guide.

Please let me know if this helps! 

 

Thanks,

Ajeeth

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Hi Ajeeth: 

I'm appreciate your help. 

I change the sys language for your easy reading. 

Actually, I had tried to do this as your guide. 

There is two subfolder(X86, X64) under the 'bin' folder.

I tried these two subfolders but they all failed. here is the screenshot: 

LarryLicn_0-1640918147010.pngLarryLicn_1-1640918177232.pngLarryLicn_2-1640918212527.pngLarryLicn_3-1640918230651.pngLarryLicn_4-1640918339397.pngLarryLicn_5-1640918363766.pngLarryLicn_6-1640918394167.png

 

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Ajeethkumar
Moderator
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250 sign-ins 50 solutions authored 10 likes received

Hi,

Thanks for changing the system language!!!

From the Screenshots you provided, it seems like you missed Step 3 and Step 4 from my last response. 

You can choose the "cyusb3.inf" from "C:\Program Files (x86)\Cypress\USB-Serial SDK\Cypress USB-Serial Driver\DriverBinary\Vendor_Driver\bin\win10\x64" as per your system configuration. Don't forget to choose "Let me pick from a list of available drivers on my computer" option.

 

Thanks,

Ajeeth

Great! Success!

Thank you for your help! I do miss the step3&4.

I'm successful according to your guide. 

I'm very appreciate it! Thanks for your time!

Happy new year!

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Glad to hear that!

Happy new year!!!

 

Regards,

Ajeeth