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USB low-full-high speed peripherals Forum Discussions

geashill
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i have cypress hub usb manufacturing driver in dell aurora r4, x 64 based, windows 10 service tag 5W56422.

the driver is version  1.2.3.14     driver date 2015/08/19, but causing an error in device manager which is saying windows 10 is stopping this driver as it causes problems. i am looking for the most up to date driver please

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MallikaK_22
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Hi,

Kindly let me know if you are using HX2VL or HX2LP? If yes, please find the vendor driver attached. Please follow the steps as explained in the attached Driver_binding doc.

Regards,

Mallika

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MallikaK_22
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Hi,

Could you please let me know which hub silicon are you using?

Regards,

Mallika

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geashill
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hi
1. I am not expert in computers- what  do you mean by "hub silicon"
2. i have looked again in device manager, and seen no further detail , other than "cypress hub usb manufacturing driver " under the universal serial bus controllers section
 
regards
Des
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MallikaK_22
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Hi,

I mean to ask which silicon part are you using? Is it HX2VL, HX2LP, HX3 ?

Regards,

Mallika

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hi

1. i had look in device manager for details-see attachment

2.if you need more details-do i have to look inside computer case, or have you a program that i can run to get more details about card

 

Desmond

 

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MallikaK_22
Moderator
Moderator
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250 solutions authored 500 replies posted 250 replies posted

Hi,

Kindly let me know if you are using HX2VL or HX2LP? If yes, please find the vendor driver attached. Please follow the steps as explained in the attached Driver_binding doc.

Regards,

Mallika

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geashill
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hi

1. i dont know how to identify if i have HX2VL or HX2LP-i dont see reference to it anywhere

2.is it possible i can buy support, so yourself can remote access my pc

 

Regards

Des

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MallikaK_22
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Hi,

Did you try binding with the driver I've attached in my previous response?

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Hi

  1. I didn’t bind that driver, because I did not recognize anything you sent me on my computer-can I arrange to talk to you?

 

Desmond

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MallikaK_22
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Hi,

I'll discuss this with you over a private message. We can have a call.

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thank you

i would appreciate a call

Desmond

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here is screenshot

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hi Malik

1.i only have a simple Belkin usb 3.0 Hub connected to 3.0 usb port on back of computer, into which i have connected mouse and keyboard, and a 1TB external drive for backup.

the screenshot i attach now shows usb tree when this Belkin unit is attached, and when it is not

regards

 

Desmond

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please see attachment

 

Des

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MallikaK_22
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On right clicking the cypress device in the device manager, there comes an option to update the driver. Please select that. Please refer to the attached screenshot. Share the screenshot for your window.

There should be some Generic Hub driver installed for the device as shown in the figure. 
Bind the Generic hub driver installed using Right-click on the device -> Update Driver -> Browse my computer for drivers > Choose the Generic Hub Driver inf path and select Okay -> Install the driver
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