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USB low-full-high speed peripherals Forum Discussions

TeMa_2997106
Level 6
Level 6
10 likes received 10 solutions authored 250 replies posted

 

On a Win7 PC, the COM port is not recognized even though CY7C65213 is connected. It will be recognized on a Win10 PC.

The datasheet describes that both Win7 and Win10 are supported.
https://www.cypress.com/file/139881/download

Since the shipping inspection device is Win7, it cannot be changed easily. It expect that both Win7 and Win10 will be recognized. In the driver, only VID / PID is changed, but other than that, it is not changed.

What should I check first as a countermeasure?

Thanks,
Tetsuo

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1 Solution
MallikaK_22
Moderator
Moderator
Moderator
250 solutions authored 500 replies posted 250 replies posted

Hi Tetsuo,

Please check if the driver binding is proper as explained in the KBA: https://community.cypress.com/t5/Knowledge-Base-Articles/Binding-Drivers-to-a-USB-Serial-Bridge-Cont... 

Kindly share the screenshots from the Device Manager.

Regards,

Mallika

View solution in original post

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1 Reply
MallikaK_22
Moderator
Moderator
Moderator
250 solutions authored 500 replies posted 250 replies posted

Hi Tetsuo,

Please check if the driver binding is proper as explained in the KBA: https://community.cypress.com/t5/Knowledge-Base-Articles/Binding-Drivers-to-a-USB-Serial-Bridge-Cont... 

Kindly share the screenshots from the Device Manager.

Regards,

Mallika

0 Likes