Win7 PC does not recognized CY7C65213

[TeMa_2997106]

On a Win7 PC, the COM port is not recognized even though CY7C65213 is connected. It will be recognized on a Win10 PC.

The datasheet describes that both Win7 and Win10 are supported.
https://www.cypress.com/file/139881/download

Since the shipping inspection device is Win7, it cannot be changed easily. It expect that both Win7 and Win10 will be recognized. In the driver, only VID / PID is changed, but other than that, it is not changed.

What should I check first as a countermeasure?

Thanks,
Tetsuo

[MallikaK_22 · Accepted solution]

Hi Tetsuo,

Please check if the driver binding is proper as explained in the KBA: https://community.cypress.com/t5/Knowledge-Base-Articles/Binding-Drivers-to-a-USB-Serial-Bridge-Cont... 

Kindly share the screenshots from the Device Manager.

Regards,

Mallika