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USB low-full-high speed peripherals Forum Discussions

mamac_4283786
Level 1
Level 1
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We've started using Gendex VisualiX eHD digital x-ray dental sensor. Everything works fine under Windows 7 but we had to migrate our systems to newer version of Windows 10 and this is where problem occurs. Driver was installed correctly but device keeps connecting and disconnecting. Gendex datasheet says that VisualiX eHD isn't supported:

https://serviceimaging.com/kavo/download/miscellaneous/Compatibility/GX_Hardware_Software_Compatibil...

and now our question... is there any chance to get updated, working drivers ? Driver which comes along with GxPicture 3.8.1 (which is a required software working with VixWin dental system for Windows) is a Cypress Generic USB Driver for Windows Vista. Driver is attached in this post. Any help appreciated.

1 Solution
Sananya_14
Moderator
Moderator
Moderator
750 replies posted 500 replies posted 250 solutions authored

Hello,

The driver available with the GxPicture 3.8.1 is cyusb.sys (version 3.4.5.000) and as mentioned it is not supported in Windows 10. Please find our latest driver cyusb3.sys for Windows 10 with the KBA- Drivers for EZ-USB® FX1™ , FX2LP™ , and FX3™ - KBA94413

Best Regards,

Sananya

View solution in original post

1 Reply
Sananya_14
Moderator
Moderator
Moderator
750 replies posted 500 replies posted 250 solutions authored

Hello,

The driver available with the GxPicture 3.8.1 is cyusb.sys (version 3.4.5.000) and as mentioned it is not supported in Windows 10. Please find our latest driver cyusb3.sys for Windows 10 with the KBA- Drivers for EZ-USB® FX1™ , FX2LP™ , and FX3™ - KBA94413

Best Regards,

Sananya