Configuration load failure with new batch of CY7C65211-24LTXIT

[Usbcee]

Hi Team,
We have been using CY7C65211-24LTXIT USB-I2C bridge on one of our products for years. Surprisingly, USB-Serial IC failed to load custom configuration on all of the newly assembled boards. Please help to fix the issue at the earliest as the production is on hold now. If needed, we can arrange a board for debug.
Firmware version: 1.0.4.74.
Thanks

[Meghavi]

Hi,

I'll discuss this with you privately. 

Regards

[Usbcee]

Hello,

Appreciate your quick response. 

I received a mail with case #, how to view the case? 

Thanks 

Thanks