USB hosts hubs transceivers

[PrRe_3492461]

Hello all,

I'm recently bought HX3 DVK, CY4609 and trying to get some hands-on.

I'm using Dell laptop with windows10 OS . I've installed HX3 Blaster Plus application and performed steps listed in section "3.3 Procedure to Run HX3 Blaster Plus " in Configuration utility user guide document.

This is what I'm seeing in my device manager after performing steps:

Before performing steps it was:

If you can see there is a warning symbol on Cypress HX3 vendor mode device due to which there is no enumeration of HX3 in Blaster plus application.

I tried listed resolution in this query- https://community.cypress.com/t5/USB-Hosts-Hubs-Transceivers/Can-not-connect-I2C-EEPROM/td-p/99797 but unable to resolve issue. I restarted laptop and tried aswell but of no use.

I'm getting below error in device manager :

Can someone help me resolve this issue ?

Thanks and regards,

Pranay.

[MallikaK_22]

Hi Pranay,

Please use the driver for Win 10  from the attached folder. You can follow the manual driver binding process as mentioned in the Blaster Plus Guide.

Regards,

Mallika

[PrRe_3492461]

Hi Mallika,

I uninstalled existing driver.

I binded new driver, but still facing same issue.

Please find below picture for reference .

Regards,

Pranay.

[MallikaK_22]

Hi Pranay,

Could you please check with the attached driver. This is a new version.

Regards,

Mallika

[PrRe_3492461]

HI Mallika,

It is giving me the following error:

Thanks & regards,

Pranay

[MallikaK_22]

Hi Pranay,

>> Are you connecting to a direct usb port?

>> Is it possible to try on any other system?

>> Please share your system details such as the OS version.

Regards,

Mallika

[PrRe_3492461]

Hi Mallika,

Yes I'm connecting directly to USB port itself.

Yes I tried another system even it gives me same output.

As I already mentioned in my query I'm using windows 10 and another laptop that I tried also has windows 10 OS.

Have you tried it on your end ?

Thanks and regards,

Pranay.

[PrRe_3492461]

Hi Mallika,

Any updates ?

--Pranay

[MallikaK_22 · Accepted solution]

Hello Pranay,

Apologies for the delay in response.

Please use the driver for Win81 present in the Drivers Folder after downloading HX3 Blaster Plus for Win 10: C:\Program Files (x86)\Cypress\HX3 Blaster Plus\drivers\win81

Kindly follow the exact steps as explained in the User Guide.

Regards,

Mallika