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We have a PCB with a CY7C65215-32LTXI , and we are trying to get the two virtual COM ports to work with National Instruments LabVIEW (NI VISA). While we are able to write to the port just fine in any terminal application, LabVIEW returns a communication error to the port any time we attempt to write to the device (VISA: (Hex 0xBFFF003E) Could not perform operation because of I/O error.).
We are currently using a driver dated from 2018 (Version 3.13.0.84) for the two ports and USB serial adapter devices, and 1.2.3.23 for the USB-Serial (Dual Channel) Vendor MFG device. Is there any chance updated drivers are available for this IC that could resolve our VISA communication issues?
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Hi,
Apologies for the delayed response. Please try using Cypress's USB Serial DVK and check whether you are facing the same issue.
If you are facing the same issue, you can try to configure your hardware in NI MAX and check whether the same issue occurs or not. To configure the hardware, follow the steps mentioned below:
1) Open NI MAX.
2) Expand Devices and Interfaces. Then select the COM port of interest.
3) Select Open VISA Test Panel. Under the Serial Setting tab, set a size of Transmit Buffer and click on the Set Size.
4) Now, in the Input/Output tab, input a supported command and select Write. Refer to your instrument’s user manual for supported commands.
5) The display window will show the Write Operation and Return Count. You can also confirm by checking No Error message in Return Data window.
Regards