Hello Nishigana,
Thank you for posting on Infineon Community.
In case the Protocol Analyzer drivers are not present, please go to:
C:\Program Files (x86)\Cypress\CY4500 EZ-PD Protocol Analyzer\1.0\EZ-PD Analyzer Utility
And execute the CypressEZPDAnalyzerDriverInstaller.exe
Once this is finished, go to:
C:\ProgramData\Cypress\EZ-PD Protocol Analyzer Utility\Firmware_Update_Tool
OR
C:\Users\User\Cypress\EZ-PD Protocol Analyzer Utility\Firmware_Update_Tool
Depending on the version of the tool, and execute EZPD_Firmware_Update_Tool.exe
Make sure that the CY4500 device is connected to the PC.
Then you can check the current firmware by pressing "Get firmware version".
To update the firmware, press "Load File" and select the file that is displayed by default.
After this, press on "Program".
If you are still having problems, please make sure to download the 1.0.0 version of the protocol analyzer from:
https://softwaretools.infineon.com/tools/com.ifx.tb.tool.ezpdprotocolanalyzer
Best regards,
Pablo
