EZ-PD Config Utility dose not start. (Win10)

Announcements

Live Webinar: USB-C adoption. Simple & Cost-efficient solutions | April 18th @9am or 5pm CEST. Register now !

Tip / Sign in to post questions, reply, level up, and achieve exciting badges. Know more

cross mob
tasu_2278791
Level 1
Level 1
First solution authored First reply posted First question asked

I installed EZ-PD Config Utility on Windows 10 (64bit).
When I double-click the desktop icon or use the App menu, EZ-PD Config Utility doesn't launch.

Is it possible to use it without connecting the evaluation board to the personal computer?

0 Likes
1 Solution
tasu_2278791
Level 1
Level 1
First solution authored First reply posted First question asked

Hello.

The problem has been resolved.
I thought that Adobe Reader described in the release notes was necessary when reading PDF documents, but when I installed Adobe Acrobat Reader DC, EZ-PD Config Util started without any problem.
I'm sorry for making a noise.

Thank you.

Best Regards,

View solution in original post

0 Likes
4 Replies
ShifangZ_26
Moderator
Moderator
Moderator
10 likes given 250 sign-ins 1000 replies posted

Hello ,

1. It is definitely can be launched and use to analysis without connecting the evaluation board to the personal computer. 

2.  Please kindly share the pop-up of Ez-PD configuration Utility if you have.

 

Best Regards,

Lisa 

0 Likes
lock attach
Attachments are accessible only for community members.

Hi Lisa,

Thank you for your reply.

By double-clicking the icon or starting it from the menu, it is only displayed for a moment in the task manager's process list, and the screen display (including errors) is not displayed at all as an application.

I checked all the features of .Net Framework.

The information of Windows 10  (64bit) is as follows.

Edition : Windows 10 Pro
Version : 21H1
OS build : 19043.1288
Experience : Windows Feature Experience Pack 120.2212.3920.0

Best Regards,

0 Likes
lock attach
Attachments are accessible only for community members.
tasu_2278791
Level 1
Level 1
First solution authored First reply posted First question asked

Hello.

Additional information.
There was an error log left in the event log.
Add the message in the log.

Best Regards,

0 Likes
tasu_2278791
Level 1
Level 1
First solution authored First reply posted First question asked

Hello.

The problem has been resolved.
I thought that Adobe Reader described in the release notes was necessary when reading PDF documents, but when I installed Adobe Acrobat Reader DC, EZ-PD Config Util started without any problem.
I'm sorry for making a noise.

Thank you.

Best Regards,

0 Likes