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USB EZ-PD™ Type-C

SaJe_4790846
New Contributor II

When I start Windows version on Windows 10 I get the dialog box with the following message:

"the cy4500_ez_pd_protocol_analyzer.exe  executable launcher was unable to locate its companion shared library"

win-err.png

Here is my windows Java version:

C:\>java -version

java version "1.8.0_271"

Java(TM) SE Runtime Environment (build 1.8.0_271-b09)

Java HotSpot(TM) 64-Bit Server VM (build 25.271-b09, mixed mode)                                                                                                                                                                 

When I start Mac version on Mac I see the following:

mac-err.png

Mac Java version:

MacOS $ java -version

java version "1.8.0_111"

Java(TM) SE Runtime Environment (build 1.8.0_111-b14)

Java HotSpot(TM) 64-Bit Server VM (build 25.111-b14, mixed mode)

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1 Solution
SaJe_4790846
New Contributor II

Found the workaround (for Windows only):

  • Go to C:\Users\xxxxx\Cypress\EZ-PD Protocol Analyzer Utility directory
  • Start eclipsec.exe

View solution in original post

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4 Replies
YiZ_31
Moderator
Moderator

Hi,

May I know what is the version of EZ-PD Analyzer Utility you have installed?

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SaJe_4790846
New Contributor II

Version 3.1.0, September 11, 2020

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SaJe_4790846
New Contributor II

Found the workaround (for Windows only):

  • Go to C:\Users\xxxxx\Cypress\EZ-PD Protocol Analyzer Utility directory
  • Start eclipsec.exe

View solution in original post

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evst_4367356
New Contributor

I also had this issue. I had to install an older version of Java jre-8u251-windows-x64.exe

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