CYPD3123 Firmware Update is not working in EZ-PD Configuration Utility Software

Announcements

Live Webinar: USB-C adoption. Simple & Cost-efficient solutions | April 18th @9am or 5pm CEST. Register now !

Tip / Sign in to post questions, reply, level up, and achieve exciting badges. Know more

cross mob
Anonymous
Not applicable

Hi,

I have tried to update the firmware of the CYPD3123 device using the EZ-PD Configuration Utility software tool. If i used the boot-loader mode means the firmware update process is success, but if i used normal mode means the firmware update process is failed. Can any one tell me the reason for this issue?

Regards,

Hari kumar

0 Likes
3 Replies
ShifangZ_26
Moderator
Moderator
Moderator
10 likes given 250 sign-ins 1000 replies posted

Hi Hari,

Is there any possible to let us know what's the firmware update process is failed? Is there any screen copy about this?

You may need difference between Using Firmware to Flash and Using Bootloader to Flash, you could find it on section 4.6.1.2 Dual Firmware Mode in EZ-PD™ Configuration Utility User Manual.

Best Regards,

Lisa

0 Likes
Anonymous
Not applicable

Hi Lisa,

Thanks for your reply. I have attached the firmware update log & configuration details of both modes for your reference. Please check this & help me to solve the problem.

Regards,

Hari kumar

0 Likes

Hi Hari,

As per your message log, there are no fail message. I pasted as below:

Starting Device Discovery.

Entered flashing mode successfully.

1 HID devices found.

0 USB-Serial Bridge devices found.

Device Discovery completed.

Starting Device Discovery.

Entered flashing mode successfully.

1 HID devices found.

0 USB-Serial Bridge devices found.

Device Discovery completed.

FW Image 1 is valid.

***********************************************************************************

Starting CCG firmware update over I2C interface.

Jump to Boot command successful.

Entered flashing mode successfully.

All flash rows updated. Validating downloaded firmware checksum

FW Image 1 is valid.

CCGX is trying to flash second firmware or config binary

Entered flashing mode successfully.

All flash rows updated. Validating downloaded firmware checksum

FW Image 2 is valid.

Reset command successful.

Firmware update completed successfully

Flash update procedure succeeded.

Starting Device Discovery.

Entered flashing mode successfully.

1 HID devices found.

0 USB-Serial Bridge devices found.

Device Discovery completed.

Best Regards,

Lisa

0 Likes