- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Please install both version 1.0.0 and 3.x.x of the EZ-PD Protocol Analyzer Utility software - https://softwaretools.infineon.com/tools/com.ifx.tb.tool.ezpdprotocolanalyzer?_ga=2.267295822.159461...
The older installer will have the driver required during CY4500 firmware update, upon updating the firmware you can use 3.x.x to use the analyzer.
Pranava
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Please refer the following similar customer query,
Let me know if you were able to solve the issue. If no, I can assist you with further debugging.
Regards,
Abhilash P
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, Thank you for the quick answer.
I follower your link, but I don't have a folder Cypress in my C:\Program Files (x86).
Default installation folder is C:\Users\"username"\Cypress\EZ-PD Protocol Analyzer Utility and there is no folder "drivers".
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Can you please try reinstalling the utility software.
The drivers folder has to be there in the below mentioned path,
C:\Program Files (x86)\Cypress\EZ-PD Analyzer Utility\drivers
Attached the files under drivers folder,
Regards,
Abhilash P
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, I reinstalled several times on different PCs, but every time the result is the same.
Can you send this folder on my email?
alexandr.kobzev@antilatency.com
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Sure.
Regards,
Abhilash P
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Abhilash,
Can you send me the driver of CY4500, too?
I also cannot found the driver folder after installed the EZ-PD Protocol analyzer version 3.1.0.
I am using Windows 10 64-bit OS.
Delo
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Please install both version 1.0.0 and 3.x.x of the EZ-PD Protocol Analyzer Utility software - https://softwaretools.infineon.com/tools/com.ifx.tb.tool.ezpdprotocolanalyzer?_ga=2.267295822.159461...
The older installer will have the driver required during CY4500 firmware update, upon updating the firmware you can use 3.x.x to use the analyzer.
Pranava