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USB EZ-PD™ Type-C

Alexk
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image.pngimage.pngimage.png

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Abhilash_P
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Hi,

 

  Sure. 

 

Regards,

Abhilash P

View solution in original post

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Abhilash_P
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Hi,

 

   Please refer the following similar customer query, 

https://community.infineon.com/t5/USB-EZ-PD-Type-C/CY4500-protocol-analyzer-not-able-to-update-the-f...

 

Let me know if you were able to solve the issue. If no, I can assist you with further debugging. 

 

Regards,

Abhilash P

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Alexk
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Hi, Thank you for the quick answer.
I follower your link, but I don't have a folder Cypress in my C:\Program Files (x86).
Default installation folder is C:\Users\"username"\Cypress\EZ-PD Protocol Analyzer Utility and there is no folder "drivers".
image.png

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Abhilash_P
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Hi, 

  Can you please try reinstalling the utility software. 

The drivers folder has to be there in the below mentioned path,

C:\Program Files (x86)\Cypress\EZ-PD Analyzer Utility\drivers

Attached the files under drivers folder,

Abhilash_P_0-1643101578972.png

 

 

Regards,

Abhilash P

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Alexk
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Hello, I reinstalled several times on different PCs, but every time the result is the same.
Can you send this folder on my email?

alexandr.kobzev@antilatency.com

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Abhilash_P
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Hi,

 

  Sure. 

 

Regards,

Abhilash P

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delo
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Hi Abhilash,

 

Can you send me the driver of CY4500, too?

delo_lee@wistron.com

I also cannot found the driver folder after installed the EZ-PD Protocol analyzer version 3.1.0.

I am using Windows 10 64-bit OS.

 

Delo