CY4500 EZ-PD Analyzer software crash

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vouria
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10 questions asked 25 sign-ins 5 replies posted

Hi,

Software v1.0 works fine, but the newest version 3.1 is crashed on start. I have the screenshot of the error messages.
How can I fix it?

 

Thank you in advance

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1 Solution
Wang_Fred
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5 questions asked 100 solutions authored 250 sign-ins

Hello Vouria,

This is a known issue If the Java version installed is not correct and a 32-bit Java 8 is installed on a 64-bit system or vice versa. Please follow the description in KBA - https://community.infineon.com/t5/Knowledge-Base-Articles/Using-the-EZ-PD-Protocol-Analyzer-Utility-...

 

Thanks, Fred 

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3 Replies
Wang_Fred
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5 questions asked 100 solutions authored 250 sign-ins

Hello,

Let me know if downloaded the installation package from this link?

In addition, can you please upload your screen capture again as I don't see it.

Thanks, Fred 

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vouria
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10 questions asked 25 sign-ins 5 replies posted

Hello Fred,

Thank you for your reply.

The software is downloaded from the same link that you provided.

Please find attached the error message which appears when the software crashes.

Best regards,

Vouria

 

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Wang_Fred
Moderator
Moderator
Moderator
5 questions asked 100 solutions authored 250 sign-ins

Hello Vouria,

This is a known issue If the Java version installed is not correct and a 32-bit Java 8 is installed on a 64-bit system or vice versa. Please follow the description in KBA - https://community.infineon.com/t5/Knowledge-Base-Articles/Using-the-EZ-PD-Protocol-Analyzer-Utility-...

 

Thanks, Fred