If you are having problems with your installer, check that the download size of the installer is roughly 260MB, installer problems are typically caused by incomplete downloads.
The picture below shows a very common error message. Our SDK utilizes a 32-bit version of an Eclipse based IDE which requires a 32-bit version of JRE to be installed. If you already have the 64-bit JRE installed, you will also need to install the 32-bit version as well. The JRE is designed to allow both 32 and 64 bit variants to be installed on the system.
The WICED Sense kit uses a Silicon Labs USB to Serial Device. The TAG3 board uses an FTDI USB to Serial Device. Both should be installed as part of the SDK 2.2.1 installation process. If not, the FTDI drivers for the TAG3 reinstall them using the file /WICED-Smart-SDK/Drivers/dpinst.exe (make sure you access from the command line). The Silicon Labs USB Drivers can be foundWICED Sense Table of Contents
Everything we have for the WICED Sense, such as schematics, drivers, and Android application source code, can be accessed through theWICED Sense Table of Contents. A great post for the WICED Sense is theWICED SENSE Kit BLOGwhich is like a WICED Sense quick start guide.
Some Android devices appear to have issues pairing to the WICED Sense Tag from inside the app, linked is a work-around that should allow you to connect to your Android device:WICED Sense Android Pairing Work-Around