DEMO BGT60TR13C not being recognized by windows

[Frank-W]

Hello,

My DEMO BGT60TR13C just arrived and I cannot wait to try it out.  But for some reason the usb cannot be recognized, neither by my laptop1 (windows 11) nor by laptop2 (window 10).

Usb error message says "Windows has stopped this device because it has reported problems. (Code 43)The USB set address request failed.". The LED on the board shows short green blinking. Do I need to install any driver for it? I've searched around but didn't find any information and it seems no one else has ever experienced this problem. Did I miss out anything in the getting-started guide.

Any suggestion is very appreciated.

Best regards,

/Frank

[Neo_Lu]

Hi, Frank-W

There are several suggestions may help you solve this problem:

1. Please install the RDK Tool by following steps if you did not install it:

https://www.infineon.com/dgdl/Infineon-BGT60TR13C_RadarSensorProductPresentation-ProductPresentation... 

• Download the Infineon Developer Center:  https://www.infineon.com/toolbox
• Sign-in to the Infineon Developer Center
• Search in the tool finder for: Radar Development Kit
• Download the Radar Development Kit Tool
• Try to connect again

2. Fix the Error 43

• Open device manager and check the "Ports" as following if the device is OK:

• If the device is not OK, the USB Error may like this:

In this situation, you can try reinstall the sensor module and test again, as shown below:

https://www.infineon.com/dgdl/Infineon-BGT60TR13C_Shield-ApplicationNotes-v02_02-EN.pdf?fileId=8ac78... , Page9.

3. If all these cannot solve the problem, the communication between PC and Demo may be wrong.

Hope that will help you,

Neo Lu

[Frank-W]

Hello Neo,

Thank you for your prompt reply.

I have installed the RDK tools. The usb error (code 43) appears exactly as your picture shows. Reinstallation of sensor didn't help. I've also tried switching to sensor position 2 and it behaved the same. In case that radar sensor is not connected, the LED should blink in red and green alternating. But mine is blinking in green. So I don't think it is related to the bad connection reason.

In addition, I also tried connecting to my raspberry 3B and only one of the four usb ports had sensor usb detected. I've tried all usb ports with other devices and I am pretty sure they are all working fine. But I still got the "IFX_ERROR_NO_DEVICE" error (see the attachment). I've checked that the device (/dev/ ttyACM0) can be detected and my user is in group dialout. 

With all the try-outs on two laptops and a raspberry pi, I am inclined to believe there is something wrong with the board itself. Could it be something related to firmware issues? Can I send it to any Infineon lab in Europe for testing if there is no other working solution. BTW, I am living in Sweden.

Best regards,

/Frank 

[Neo_Lu · Accepted solution]

Hi, Frank

Thanks for the information.

Could you confirm the USB data cable is good？

In many cases, the data cable can cause the device to be incorrectly recognized.

Neo Lu

[Frank-W]

It seems like not all usb data cables are suitable for this demo board. Maybe consider including a USB cable in the package or specify the USB current(e.g. ampere) requirement.

[Montassar-BR]

Some USB cables contains only USB Vcc and GND (+5V) lines, which can't be used in such demos, since there is no Data lines. Please ensure that you use a USB cable that contains USB Data+ and Data- lines also.

BR,
Montassar.

[Frank-W]

yes, I am aware of this. The first cable I used also has data wires as I usually use it for data communication with other devices.

Best regards,

/Frank