Tip / Sign in to post questions, reply, level up, and achieve exciting badges. Know more

PSoC™ 6 Forum Discussions

JBP
Employee
Employee
5 questions asked 10 sign-ins 5 sign-ins

Hi,

when calling cysecuretools -t cys06xxa -p policy\policy_multi_CM0_CM4_tfm.json re-provision-device in windows cmd line I get following error. I am using cysecuretools v3.1.0

2022-02-23 14:59:36,292 : C : WARN : There is gap between regions 269926400:270254080 and 270303232:270336000 (49152 bytes)
2022-02-23 14:59:36,293 : C : WARN : Policy validation finished with warnings
2022-02-23 14:59:36,327 : C : INFO : ######################################################################
2022-02-23 14:59:36,328 : C : INFO : Provisioning packet is created
2022-02-23 14:59:36,330 : C : INFO : ######################################################################
2022-02-23 14:59:36,356 : C : WARN : There is gap between regions 269926400:270254080 and 270303232:270336000 (49152 bytes)
2022-02-23 14:59:36,356 : C : WARN : Policy validation finished with warnings
2022-02-23 14:59:36,359 : C : INFO : Target: cys06xxa
2022-02-23 14:59:37,230 : P : INFO : Target type is cy8c64_sysap
2022-02-23 14:59:37,340 : P : INFO : DP IDR = 0x6ba02477 (v2 rev6)
2022-02-23 14:59:37,345 : P : INFO : AHB-AP#0 IDR = 0x84770001 (AHB-AP var0 rev8)
2022-02-23 14:59:37,355 : P : INFO : AHB-AP#0 Class 0x1 ROM table #0 @ 0xf1000000 (designer=034 part=102)
2022-02-23 14:59:37,358 : C : INFO : Use system AP
2022-02-23 14:59:37,361 : C : INFO : Probe ID: 0A0C135101220400
2022-02-23 14:59:37,373 : C : INFO : Secure Flash Boot version: 4.0.2.1842
2022-02-23 14:59:38,022 : C : ERROR : No ACK received. Check the log for details
Error: Failed processing!

Searching the web and the forum I did not find the solution yet.

I am looking forward for your advice.

Best regards,

0 Likes
1 Solution
JBP
Employee
Employee
5 questions asked 10 sign-ins 5 sign-ins

When the board is not recognized which is indicated by "no ack received" then Cypress Programmer can be used to reset the connection.
1.) sometimes connecting to the board via Cypress Programmer already is sufficient.
2.) if not, then erasing the chip using cypress programmer helps

View solution in original post

0 Likes
3 Replies
GrCa_1363456
Level 5
Level 5
First comment on KBA First comment on blog 250 sign-ins

JBP,

Regarding the “ERROR : No ACK received. Check the log for details”

Have you attempted to re-provision again?

When I've encounter the “No ACK” error, I re-try provisioning. It often works the second time.

Greg

 

0 Likes
JBP
Employee
Employee
5 questions asked 10 sign-ins 5 sign-ins

Hi Greg,

yes, I retried several times. The error appears not always at the same position. See log attached. Any further hints?

Regards, JBP

0 Likes
JBP
Employee
Employee
5 questions asked 10 sign-ins 5 sign-ins

When the board is not recognized which is indicated by "no ack received" then Cypress Programmer can be used to reset the connection.
1.) sometimes connecting to the board via Cypress Programmer already is sufficient.
2.) if not, then erasing the chip using cypress programmer helps

0 Likes