Issue with HEX file on PSOC4 --- bdowney1@asu.edu

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cross mob
Anonymous
Not applicable

I have a CY8CKIT-O42 PSOC 4 Pioneer Kit.  I believe the board is in some background mode or programming mode because the status LED is blinking green ~ every half second.  When I go to PSoC Programmer 3.27.1 it doesn’t see as connected until I upgrade the firm under the utility tab.  PSoC Programmer also tells me in the actions & results window that “Hex file parsing failure.  Hex file does not exist or cannot be opened.”

When I update the firm the board appears to work and the LED stops flashing and the board appears in the port selection screen in PSoC Programmer as “KitProg/201A0B1003077400” The device family is selected as “CY8C4xxx” and device as “CY8C4245AXI-483”  I ran a checksum in the “PSoC Programmer” and I get the “Hex File parsing Failure. Hexfile Does not exist or cannot be opened”  I believe my issue is the with the hex file if so can I just get another hex file and somehow get it loaded onto my PSOC?

Please see the link below which has a screen shot that was taken after I completed the above steps.

https://imgur.com/a/KGB5vqv

P.S. When I unplug the PSOC from my computer after doing the above steps I am back to the initial state where the status LED is flashing.

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1 Solution
markgsaunders
Employee
Employee
50 sign-ins 10 solutions authored 5 solutions authored

Hello!

It sounds to me like you have a corrupted bootloadable image on the kitprog device. The good news is that it is not hard to re-load. It is exhaustively documented in the CY8CKIT-042 PSoC Pioneer Kit Guide (http://www.cypress.com/file/46056/download​) in section 6.4.1.2 (Restore PSoC 5LP Factory Program Using Bootloader Host Tool). It should just take a few minutes to get the kit refreshed.

Let us know if this gets you back up and running!

Regards, Mark.

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1 Reply
markgsaunders
Employee
Employee
50 sign-ins 10 solutions authored 5 solutions authored

Hello!

It sounds to me like you have a corrupted bootloadable image on the kitprog device. The good news is that it is not hard to re-load. It is exhaustively documented in the CY8CKIT-042 PSoC Pioneer Kit Guide (http://www.cypress.com/file/46056/download​) in section 6.4.1.2 (Restore PSoC 5LP Factory Program Using Bootloader Host Tool). It should just take a few minutes to get the kit refreshed.

Let us know if this gets you back up and running!

Regards, Mark.

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