CySmart shows BLE dongle as 'Unsupported'

Tip / Sign in to post questions, reply, level up, and achieve exciting badges. Know more

cross mob
RideMaker
Level 2
Level 2
10 replies posted 10 sign-ins 5 replies posted

I'm going over some debug steps with a developer and we need to use the CySmart PC application. I have a CY5677 dongle.  When I attach the dongle, it is listed as an unsupported device by CySmart. This is my first time using this tool.

I had previously used this dongle for other testing and have programmed it via PSOC Creator, PSOC programmer and via the header pins with a Miniprog4.   I figured I'd left it in a bad state, so I:

1. Erased the flash via PSOC Programmer.  This visibly changed the LED behavior, so I know the previous program I was testing isn't running.

2. Upgraded the unit's firmware. It was and is 2.21.

3. Attempted unplug voodoo based on web posts.

The unit seems to work fine with PSOC Programmer and Creator, so I'm not sure what check it's failing with CySmart.

0 Likes
1 Solution
AnjanaM_61
Moderator
Moderator
Moderator
5 comments on KBA First comment on KBA 5 questions asked

Hello @RideMaker 

Did you tried clicking on 'Refresh' button in CySmart console? 

Hope you tried the steps from this blog : https://community.infineon.com/t5/Knowledge-Base-Articles/Recover-CySmart-BLE-Dongle-KBA220052/ta-p/...

Please try the hex file from here: https://www.infineon.com/cms/en/product/evaluation-boards/cy5677/#!tools

Can you share a screenshot of the error message? 

Regards,

Anjana

View solution in original post

0 Likes
1 Reply
AnjanaM_61
Moderator
Moderator
Moderator
5 comments on KBA First comment on KBA 5 questions asked

Hello @RideMaker 

Did you tried clicking on 'Refresh' button in CySmart console? 

Hope you tried the steps from this blog : https://community.infineon.com/t5/Knowledge-Base-Articles/Recover-CySmart-BLE-Dongle-KBA220052/ta-p/...

Please try the hex file from here: https://www.infineon.com/cms/en/product/evaluation-boards/cy5677/#!tools

Can you share a screenshot of the error message? 

Regards,

Anjana

0 Likes