Android 8+ Cysmart app cannot read values of characteristics with a CYBLE-212019-00 BLE application.

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Wim
Level 1
Level 1
First question asked Welcome!

We have a CYBLE-212019-00 BLE device with a custom service for reading some measurement values.

In the old versions of Android (5 and 6) everything worked fine. We could read the whole Gatt DB with the CySmart app and with our own app. But with Android 8 and up (f.e. 10), the connection is lost in max. 30 seconds and it is impossible to read any values of the characteristics. Even f.e. "Device Information" characteristics cannot be read at all.

(The iOS apps have no problems)

Software for the CYBLE-212019-00 has been made with PSoC Creator 4.0

How can we solve this problem?

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