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我们在用S25FS064SAGMFI010 64Mbit的Flash设计我的产品,发现做成的产品中有一半以上1脚和8脚是短接的,
我们详细调查后发现在Flash的1脚附近有一个Corner,测量后发现这个Corner和8脚是短接的,在芯片焊接过程中,
如果稍微偏移就会导致1脚和Corner短接,所以我们想跟Cypress官方确认一下这个Corner设计的用意是什么,
另外在芯片手册上并没有任何关于这个Corner信息的描述。
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Hi,
Thank you for contacting Cypress Community.
Could you please -
- Reconfirm the full part number of the device? According to the MPN provided, the package of the device is 8 pin SOIC, but the image is of a different package. Please confirm.
- Provide the top markings of the device.
Regards,
Apurva
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你好
感谢你的回复
1,不好意思,提供的芯片信号是错误的,正确型号是S25FS064SAGNFI030
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Hi,
Thank you for the confirmation. Please also provide the top markings of the device.
Regards,
Apurva
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Hello
Thanks your replay,Top marings of the device as follows:
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怎么没消息了,人呢?
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I am very anxious about this matter, please give me a reply quickly, Thanks a lot
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Hi,
Apologies for the delay in my response.
I discussed your issue internally and I would like to inform you that we will need to do analysis on the physical parts. I would suggest you to create a Failure Analysis case by visiting the following link.
Please let me know if you need any help in the process.
Regards,
Apurva
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感谢你的回复。
关于Salesforce你能支持我如何使用吗,我以前没有使用过Salesforce,
另外,能麻烦你告诉我,我为什么要使用Salesforce吗,难道我的问题没有描述明确吗
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Hi,
Apologies for my mistake, I provided the incorrect link for creating MyCase.
The correct procedure is go to the Cypress website and Register/Login using your email id. Scroll down to the bottom of the page and click on the 'Create a MyCase' link -
You should see a page similar to this -
However, I am not sure whether new FA cases are being accepted at the moment (due to pandemic situation). I am checking internally and shall get back to you on this shortly.
Regards,
Apurva
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Hi,
After checking internally, I can now confirm that we are accepting FA cases for Flash. Please go ahead and create a case. Please let me know if you face any difficulties.
Regards,
Apurva
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Hello Apurva,
Thanks for your reply. I have created my case as you said.
Please refer to #00575815, Thank you again for your strong support.
If there are any problems, I will continue to comment at here.