我们在用S25FS064SAGMFI010 64Mbit的Flash设计我的产品,发现做成的产品中有一半以上1脚和8脚是短接的,
我们详细调查后发现在Flash的1脚附近有一个Corner,测量后发现这个Corner和8脚是短接的,在芯片焊接过程中,
如果稍微偏移就会导致1脚和Corner短接,所以我们想跟Cypress官方确认一下这个Corner设计的用意是什么,
另外在芯片手册上并没有任何关于这个Corner信息的描述。
Hi,
Thank you for contacting Cypress Community.
Could you please -
- Reconfirm the full part number of the device? According to the MPN provided, the package of the device is 8 pin SOIC, but the image is of a different package. Please confirm.
- Provide the top markings of the device.
Regards,
Apurva
你好
感谢你的回复
1,不好意思,提供的芯片信号是错误的,正确型号是S25FS064SAGNFI030
Hi,
Thank you for the confirmation. Please also provide the top markings of the device.
Regards,
Apurva
Hello
Thanks your replay,Top marings of the device as follows:
怎么没消息了,人呢?
I am very anxious about this matter, please give me a reply quickly, Thanks a lot
Hi,
Apologies for the delay in my response.
I discussed your issue internally and I would like to inform you that we will need to do analysis on the physical parts. I would suggest you to create a Failure Analysis case by visiting the following link.
Please let me know if you need any help in the process.
Regards,
Apurva
感谢你的回复。
关于Salesforce你能支持我如何使用吗,我以前没有使用过Salesforce,
另外,能麻烦你告诉我,我为什么要使用Salesforce吗,难道我的问题没有描述明确吗
Hi,
Apologies for my mistake, I provided the incorrect link for creating MyCase.
The correct procedure is go to the Cypress website and Register/Login using your email id. Scroll down to the bottom of the page and click on the 'Create a MyCase' link -
You should see a page similar to this -
However, I am not sure whether new FA cases are being accepted at the moment (due to pandemic situation). I am checking internally and shall get back to you on this shortly.
Regards,
Apurva
Hi,
After checking internally, I can now confirm that we are accepting FA cases for Flash. Please go ahead and create a case. Please let me know if you face any difficulties.
Regards,
Apurva
Hello Apurva,
Thanks for your reply. I have created my case as you said.
Please refer to #00575815, Thank you again for your strong support.
If there are any problems, I will continue to comment at here.