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ModusToolbox™ General Forum Discussions

conradc2380
Level 1
First reply posted First question asked Welcome!
Level 1

Hi ,

 

I logged into the Infineon site to download the latest modutoolbox 2.4 , but every time i try to download it i get the follwoing error.

Is anyone else having this problem?

Apologies for any inconvenience caused.

You are not authorized to access this page or it may have been removed from the site and is no longer available on Cypress.com

 

Regards

Conrad

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1 Solution
Rakshith
Moderator
Moderator 1000 replies posted 750 replies posted 500 replies posted
Moderator

Hi Conrad,

Can you please let me know if you are still facing this issue? I am assuming you are downloading ModusToolbox from this website - https://www.cypress.com/products/modustoolbox

If you are still facing this issue can you please try from a different browser or create a new account and let me know if that helps?

Thanks and Regards,
Rakshith M B

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5 Replies
Rakshith
Moderator
Moderator 1000 replies posted 750 replies posted 500 replies posted
Moderator

Hi Conrad,

Can you please let me know if you are still facing this issue? I am assuming you are downloading ModusToolbox from this website - https://www.cypress.com/products/modustoolbox

If you are still facing this issue can you please try from a different browser or create a new account and let me know if that helps?

Thanks and Regards,
Rakshith M B
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conradc2380
Level 1
First reply posted First question asked Welcome!
Level 1

Hi ,

Yes I just tried to download this again , i still get the same problem . I suspect its to do with my email login. if i use my gmail account the download is successful . But my company mail seems to be a problem. not sure why this happening it should not be different .

 

regards

conrad

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Rakshith
Moderator
Moderator 1000 replies posted 750 replies posted 500 replies posted
Moderator

Hi Conrad, 

As a workaround, you can use the same installer. However, the download should start even with the other email ID. Can you please let me know if you are able to download other tools like PSoC Creator or Cypress Programmer? If not, can you please try creating a new account with the same email ID and check if you are able to create the account?

Thanks and Regards,
Rakshith M B
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conradc2380
Level 1
First reply posted First question asked Welcome!
Level 1

Hi ,

I see Infineon made a few changes to the site , with the new changes I can confirm I am now able to download the program again.

 

Regards

Conrad

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Rakshith
Moderator
Moderator 1000 replies posted 750 replies posted 500 replies posted
Moderator

Hi Conrad, 

Thank you for the update!

Thanks and Regards,
Rakshith M B
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