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MOTIX™ MCU

iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

Hi I am trying to update firmware of the uio stick but I am unable to do so, a red LED is ON in the UiO stick.

Here is a screenshot of the command prompt when I am trying to update the firmware.

iamprt_0-1642623929625.png

 

In love with Power Electronics and its applications.
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1 Solution
Krupashankar
Moderator
Moderator 250 sign-ins 50 solutions authored First question asked
Moderator

Hi @iamprt,

Could you please refer to this document UIO UPDATER  for updating the firmware of UIO STICK.

We could not find the error from your attached screenshot as the image is blurred. Could you please share the screenshot again with a better resolution this will help us to understand the issue better.

 

Thanks,

Krupashankar

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12 Replies
Krupashankar
Moderator
Moderator 250 sign-ins 50 solutions authored First question asked
Moderator

Hi @iamprt,

Could you please refer to this document UIO UPDATER  for updating the firmware of UIO STICK.

We could not find the error from your attached screenshot as the image is blurred. Could you please share the screenshot again with a better resolution this will help us to understand the issue better.

 

Thanks,

Krupashankar

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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

I have followed the steps mentioned in updater but I am getting error.

Please find attached the screenshot.

In love with Power Electronics and its applications.
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MadenoorKris
Employee
25 sign-ins 10 replies posted 10 sign-ins
Employee

@iamprt 

Have you tried updating the uio-stick f/w through config wizard? Attached is the screenshot:

MadenoorKris_3-1643355574688.png

 

MadenoorKris_2-1643355435791.png

Let me know if it helps.

Regards,

Ram

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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

Yes, I have tried it, but same error. I am attaching screenshots for your reference.

 

In love with Power Electronics and its applications.
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MadenoorKris
Employee
25 sign-ins 10 replies posted 10 sign-ins
Employee

Hi @iamprt 

Are your device drivers working? Can you see the device on device manager? try changing the USB port and retry to upgrade the f/w. Also, wanted to know which version of Windows OS you're using.

Regards,

Ram

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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

I am using windows 10, No I am unable to see any change in the device manager after plugging in the UIO stick. It's a brand new UIO stick, do let me know where to get the drivers.

I am attaching screenshot of device manager and video of UIO stick for your reference.

In love with Power Electronics and its applications.
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MadenoorKris
Employee
25 sign-ins 10 replies posted 10 sign-ins
Employee

@iamprt 

The device shows up under HID as USB Input device. Attached is screenshot. 

MadenoorKris_0-1643712758583.pngMadenoorKris_1-1643712811929.png

You could try updating/re-installing the hid drivers and check once. If you have a spare uio-stick, can you also check if that works?

Regards,

Ram

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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

That doesn't work.

I don't have a spare uio stick.

In love with Power Electronics and its applications.
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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

iamprt_0-1644569047182.png

 

In love with Power Electronics and its applications.
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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

The UIO stick is being detected by the PC when plugged into the USB port, however, I am unable to update it or connect it with the BSL tool. I am attaching the command prompt for BSL update initiation without UIO stick and with UIO stick.

In love with Power Electronics and its applications.
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MadenoorKris
Employee
25 sign-ins 10 replies posted 10 sign-ins
Employee

Hi @iamprt 

We are still trying to recreate the Issue that you are facing. We have used multiple uio stick's on multiple laptop's but are not able to get the issue. We will try a few more combinations. Will let you know as soon as we get to create the issue.

Regards,

Ram

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iamprt
Level 3
25 replies posted 10 likes given 5 questions asked
Level 3

Any updates on UIO stick?

In love with Power Electronics and its applications.
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