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cross mob
Level 1
Level 1
First question asked Welcome!

I am trying to access the Collaboration Platform, which contains some critical shared material. The authentication process for the Collaboration platform redirects to https://authenticator.pingone.eu/pingid/ppm/auth, which consistently fails with a Time Out error. This situation is perduring since many months ago (at least 3).

On top, any attempt to update, change or remove the device requires authenticating first, which is as ironic as it is unnerving.


The obvious solution of asking the support center also fails, as the Live Chat link does not open at all, and the Technical Support (https://mycases.infineon.com/techsupport-create/) only supports issues related to hardware.


If anyone has any suggestions please let me know, as this matter is causing a lot of headaches and frustration.




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