Cant log into Infineon Designer anymore

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FlorianT
Employee
Employee
First reply posted First question asked Welcome!

Hi everyone,
Currently I can't log into Infineon Designer anymore. 
I always get the error message "Curl error: SSL certificate problem: unable to get local issuer certificate".
A few colleagues also get the same error message. 
Is this a global problem with the software?

Best regards
Florian

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3 Replies
vishnu
Community Manager
Community Manager
Community Manager
10 comments on blog 50 likes received 50 replies posted

Hey Florian, I just tried from India (for the very first time) and got a similar error message. Having said that, you will have better luck contacting our IT support through 88888 support or AskIT for internal software issues. This developer community is moderated by application engineers for product queries, hence IT will not notice this. 

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FlorianT
Employee
Employee
First reply posted First question asked Welcome!
Hi vishnu,

Thanks for your fast reply.
I contacted the IT support yesterday but they said they don't cover this software.
They send me to the Infineon Service Center whose support couldn't help but said I should open up a case.
This I can't do because therefore I need a ProductID that the new case is about - I don't have a specific product I'm working on...
But guess I will try it there again...

Best regards
Flo
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Roy_Liu
Moderator
Moderator
Moderator
5 comments on KBA First comment on KBA 10 questions asked

The login could have problem occasionally, if consistently happens, open up a case is the option. ProductID is not a must have field. 

Hope this tool works ok at your side now. 

Roy Liu
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